JSC Belagroprombank: one of the best in “National rating”
JSC Belagroprombank has been awarded with the 3rd place diploma in the nomination “National Rating” following the results of “Consumer Experience 2016” project organized by the authoritative information portal Infobank.
On February 24, 2017 in the events hall of Crowne Plaza hotel the information financial web portal Infobank summed up the results of the contest “Consumer Experience 2016” - the large-scale research project, during which the portal experts were looking into what Belarusian bank was better. Reporters were finding out which of Belarusian banks had the best system of Internet- banking? Were products and services of which banks most of all familiar to customers? Which bank was the most polite towards the customers and the quickest in the answers to their feedbacks?
SC Belagroprombank has taken the 3rd place among 27 Belarusian banks on a customer feedback management.
JSC Belagroprombank has taken the 3rd place in the nomination “National rating” following the results of Infobank independent research. In the nomination they estimated efficiency, informative completeness of answers to customer feedbacks as well as decrease of negative feedbacks concerning bank in the general share of feedbacks and comments according to the results of bank contact centers activity.
JSC Belagroprombank Contact Center Yury Sahonchik is sure: any customer feedback is important for the Bank
– This is a great award – the award for the Bank long-term activity, – the director of JSC Belagroprombank Contact Center Yury Sahonchik emphasized. – And it is very pleasant that our activity has been estimated today. Certainly the Contact Center is on the first line in communication with costumers, and we have to convey information to our customers quickly and exclusively precisely. However for us the activity of other Bank’s departments is quite important, in particular Retail Service Department and Card Center which participate very often in information preparation on customer feedbacks.
Participants of the contest “Consumer experience 2016”
27 banks of the Republic of Belarus and 2727 customer feedbacks left for 2016 by different banks customers on the Infobank portal in the section “Banks Reviews” were analyzed during the contest “National Rating”.
In the picture from the right to the left: the director of JSC Belagroprombank Contact Center Yury Sahonchik, the main specialist of JSC Belagroprombank Contact Center Marina Nesterova, the director of financial web portal Vyacheslav Bykovsky.
– Actually, it is very interesting to work with customer feedbacks on the Bank activity. Any customer feedback is an additional source of information for us which gives a clear understanding of what the Bank should still work on. It happens often that a negative customer feedback is more like misunderstanding from his side. It is pleasant when similar situations can be solved, customer negativity can be removed and he leaves a positive feedback. It gives joy and an excellent incentive to work even better, – Yury Sahonchik summed up.
